🚚Free shipping on orders of AED 200 and above

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Frequently Asked Questions

Shipping

Do you ship internationally?

Currently, we only offer shipping within the UAE, but we're working on expanding to international destinations soon!

What are the shipping charges?

A delivery fee of AED 15 will apply to orders under AED 200. Orders of AED 200 or more will have free delivery.

what courier channel do you use for my delivery? 

All our orders is handled by EMX.

Can I track my order?

Yes, you’ll receive a tracking number once your order has shipped. Use it to check
the delivery status.

Returns and Refunds

What is your return policy?

Returns are accepted within 14 days of delivery, as long as the item is unused and in its original packaging.

Can I return the item to any Al Kabayel branch? 

Not at the moment. Returns are only processed through our courier partner and eCommerce customer support.

How can I return or exchange an item?

Contact our customer service team to initiate a return or exchange. They will guide you through the process.

Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return. Please review our return policy for details.

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