❓ Frequently Asked Questions
📦 Orders & Delivery
How long does delivery take?
We aim to deliver all orders within 1–2 business days across Dubai, Abu Dhabi, Sharjah, and Ajman.
Do you offer free shipping?
Yes, we offer free delivery on orders above AED 200. A small fee applies below this amount.
Do you deliver across the UAE?
Yes, we deliver to major cities including Dubai, Abu Dhabi, Sharjah, and Ajman.
Do you ship internationally?
Yes, we ship to Oman, Qatar, Bahrain, Saudi Arabia (KSA), Jordan, and Kuwait. Shipping charges vary depending on the destination.
💳 Payments
Do you accept Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for your convenience.
Is there a COD charge?
Yes, a small COD fee of AED 10 applies.
Is online payment secure?
Yes, all payments are processed securely through trusted gateways.
🔄 Returns & Refunds
What is your return policy?
Items must be unused, in original packaging, and in resalable condition.
Can I return a product if I change my mind?
Yes, but delivery and return shipping charges are non-refundable.
Can I return products to your branches?
No, returns are handled through our delivery partner and cannot be processed at our store branches.
How will I receive my refund?
For Cash on Delivery orders, refunds are provided as store credit. Prepaid orders are refunded to the original payment method.
🛍 Products
Are your products original and authentic?
Yes, all our products are 100% authentic and sourced from trusted suppliers.
Are your perfumes authentic?
Yes, all perfumes available at Al Kabayel Discount Centre are genuine and carefully sourced.
Why are your prices lower than other stores?
We offer competitive pricing through efficient sourcing and a wide product range at affordable prices.
📞 Support
How can I contact customer support?
You can contact us through our website or customer service channels for assistance.
Can I modify or cancel my order?
If your order has not yet been processed, we will do our best to assist you. Please contact us as soon as possible.
